Vaani AI Research Private Limited

Privacy Policy

VAANI AI RESEARCH PRIVATE LIMITED ("VAANI AI", "Company", "we", "us", or "our"), incorporated under Indian laws and based at 17, 2nd Floor 7th Main Rd., II Stage, Hoysala Nagar, Indiranagar, Bangalore, Karnataka, India, 560038, is committed to safeguarding individual’s privacy. This Privacy Policy (“Policy”) has been formulated in accordance with the Information Technology Act, 2000 and applicable rules framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The Policy outlines our practices concerning the collection, use, storage, processing, and disclosure of personal data of individuals (hereinafter referred to as “you”, “your” or “Data Subject”) who visit our website, use our products or services, or engage with us digitally.


DEFINATIONS

  • Data Subject: Individuals whose personal data is collected or processed by VAANI AI.
  • Personal Information: Information including but not limited to names, emails, phone numbers, IP addresses, and voice data.
  • Third Party: Entities not controlled by VAANI AI involved in processing data.
  • Voice Data: Audio data, recordings and their transcripts collected from users.


    • 1. PURPOSE AND SCOPE

    This Policy explains how your personal information is managed when you visit our website, engage with us digitally, or utilize our voice-AI productsand services.


    2. INFORMATION WE COLLECT

    We may collect:

  • Identity information: name, email, contact number, designation, company name;
  • Technical data: IP address, device type, browser, OS, geolocation;
  • Usage data: website interactions, behavior logs;
  • Voice Data: voice recordings, data, tarnscripts and associated metadata;
  • Marketing preferences and communication responses.


    • 3. METHOD OF COLLECTION

    Data is collected:

  • Directly from forms or communications;
  • Automatically through cookies and analytics;
  • From the usage of VAANI AI’s products and services;
  • Via authorized third-party providers;


    • 4. USE OF INFORMATION

    We use data to:

  • Respond to queries or service requests;
  • Improve website functionality and user experience;
  • Improve website functionality and user experience;
  • Enhance our Voice AI models (only with explicit consent);
  • Comply with legal obligations and protect our systems.


    • 5. DATA SHARING AND DISCLOSURE

    We may disclose information to:

  • Internal departments or employees on a need-to-know basis;
  • Trusted third-party vendors (cloud hosting, analytics, voice transcription)
  • Law enforcement or regulatory authorities, if legally required;
  • Parties involved in corporate restructuring or asset transfers.


    • 6. TRANSFER OUTSIDE INDIA

    Personal data may be processed or stored outside India (e.g., on cloud servers) in accordance with applicable Indian data protection laws. We ensure similar levels of protection for data transferred internationally.


    7. DATA SECURITY

    As an early-stage startup, we implement industry-standard security measures such as encryption, data masking, access controls and network firewalls for the customers who use our services. Despite our efforts, no security system is completely impenetrable, and you acknowledge associated risks of data transmission.


    8. DATA RETENTION

    Your data, including voice recordings, is retained for up to 24 months or as mandated by law, after which it is securely anonymized or deleted.


    9. YOUR RIGHTS

    You may:

  • Request access to your personal data;
  • Correct inaccurate or incomplete information;
  • Withdraw consent for data processing;
  • Request deletion or data restriction, subject to legal limitations.


    • 10. COOKIES AND TRACKING TECHNOLOGIES

    Cookies are used for tracking sessions, storing preferences, and site analytics. You can manage cookie settings via your web browser, though disabling cookies may affect website functionality.


    11. WITHDRAWAL OF CONSENT

    Consent withdrawal requests should be made in writing to our Grievance Officer. Please note this might affect your access to certain features or services.


    12. TRANSPARENCY & CHANGES TO THIS POLICY

    VAANI AI commits to transparent communication. We may periodically update this Policy and will notify users clearly, 15 days prior to any significant changes.


    13. GRIEVANCE OFFICER

    In accordance with applicable laws, our designated Grievance Officer is:

  • Name: Tushar Shinde
  • Email: legal@vaaniresearch.com
  • Phone: +91 9404434273

    • For concerns or complaints, please reach out directly to the Grievance Officer.



    By continuing to interact with VAANI AI digitally or using our website www.vaaniresearch.com, you acknowledge and accept this Privacy Policy.